Proceed

Refund policy

 

At Copenhagen Venice we offer unique, vintage objects and all purchases in our showroom are non-refundable.

If you shop online, we give you the opportunity to return up to 14 days from when you have received the order. Before returning, please inform us by email contact@copenhagenvenice.com. 

You cannot cancel by simply refusing to accept the goods without giving us clear notice of this at the same time. 

Return Address

Copenhagen Venice
Prags Boulevard 43, showroom 5017
2300 Copenhagen S
Denmark


You must return the order directly to our showroom, we do not accept packages sent to parcel shops or the like. We recommend that you use a trackable and insured delivery method.

Please note that you are responsible for the condition of the object and bear the risk for the item from the time it is delivered to you until it is delivered back to Copenhagen Venice. All items must be returned in the same condition as they were sent. Original shipping charges and return charges will not be refunded. 

You are always welcome to contact us at contact@copenhagenvenice.com, should you have any questions about this. 

Transport damage 

When you receive your order, please unpack it immediately and contact us (within 24 hours) if the item has been damaged in transit. You must attach photos of the damaged item, shipping label, and packaging (this is very important and it is your responsibility to include photos, without photos we cannot process your complaint). 

Refund 

We will notify you when we have received and processed your return, and we will then notify you whether your return has been accepted or not. If approved, you will automatically be refunded in the same way you paid. Please note that it may also take a few days for your bank / credit card provider to process the refund. 

Unclaimed Packages 

Packages that have not been collected from either the package company or our showroom will only be treated as a return if you have specifically informed us of this. Shipping and return costs will not be reimbursed by Copenhagen Venice. If there are additional costs associated with uncollected returns, they offer the buyer.